Tuyển dụng Service Desk Support with Thai Language (Customer Service)

MÔ TẢ CÔNG VIỆC

Why You'll Love Working Here
• Competitive Remuneration
• Performance Bonus and 13th Salary
• UK/French/Romania Working Environment
• SCC Health Care with comprehensive coverage including Accident 24/24, Inpatient,
Outpatient, Dental Care and open policy for Dependents.
• Annual Health Check.
• Company Annual Trip and Year End Party.
• Travel Insurance and Per Diem Allowance when travelling onsite

Main Duties of Job:
• Provide primary phone presence in the office for the Service Desk support hotline.
• Monitor IT ticketing system (ServiceNow) - triage and distribute incidents and requests as
appropriate.
• Be the primary person managing the lifecycle of the ticket through to conclusion;
• Ensure that the speed & flexibility of response meets the business needs and respects the
contractual service levels;
• Ensure effective, rapid response and progression to Major Incidents;
• Escalation of critical and high priority tickets to line and senior management;
• To ensure that all IT Support related problems and service requests are recorded in the ITSM
tool and regularly updated;
• Liaise between departments/teams and to act on behalf of the user;

YÊU CẦU CÔNG VIỆC

Skills, Knowledge & Experience:
• Holds at least Diploma or Degree in any field.
• Excellent Thai in both writing and speaking;
• Intermediate level of English
• Excellent Customer Skills;
• Ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively.
• Experience in supporting Windows 7/10 operating systems, Microsoft Office suite (Office 365,
Outlook, Excel, Word, PowerPoint, Access) (optional basic knowledge in IT troubleshooting)
• Has a professional attitude, tact and patience;
• Logical thinking, fairness, ability to quickly diagnose technical issues;
• Willing to travel

ĐỊA ĐIỂM LÀM VIỆC

8th Floor, Mapletree Business Center, 1060 Nguyen Van Linh Blvd, Dist.7, Ho Chi Minh City

Nguồn:https://www.vietnamworks.com/service-desk-support-with-thai-language-customer-service-1749844-jv?utm_campaign=1749844&utm_medium=searchbar&utm_source=homepage